Theme: Scaling Customer Success Without Losing the Human Edge
- Speakers & Panellists: Seán Reid, Head of Customer Success at Supermetrics, Ranked #1 Voice in Customer Success in Ireland
Dee Donohue, Manager of Digital Customer Success at Genesys
You’ll hear directly from Customer Success leaders actively navigating this transformation as they explore:
- How Customer Success operating models are evolving from Traditional > Scale > AI powered
- Practical AI & Automation use cases, and where human touch is superior to AI.
- The importance of Digital CS, Education, community, and AI for all customer segments