A bespoke development program to enable Supervisors to build Collaborative Relationships with their peer Supervisors and to support their Individual Team Members to maximum levels of Engagement, Personal Accountability and Personal Empowerment.
The underlying principle of this two day Supervisor Excellence Program is that High Performance Supervisors create High Performance Teams and the aim of this program is to offer participants all the skills and techniques needed to become High Performance Supervisors. This is a proven program that has been delivered many times to managers and supervisors in Europe, the US and in Asia. Quoting feedback from one past participant… “This has been the most enjoyable, most practical and most impactful management skills development program that I have completed todate. This program is a perfect balanced of Management Theory and skills development through practice”
This Supervisor Excellence Program will provide the following quantifiable business benefits:
Module 1 – Communicating with High Impact:
In this opening session, the participants will be provided with powerful tools and techniques to ensure that their messages are always delivered with maximum impact and maximum effect. Participants will also be provided with the opportunity to become aware of how they might currently be sabotaging their own effectiveness when it comes to high impact communications.
Module 2 – The Characteristics of High Performance Teams:
The Characteristics of High Performance Teams will be explored in this session and the participants will also be provided with the opportunity to complete an assessment to determine the current level of performance of their own team. The assessment can also be completed to determine the current level of performance of their peer Supervisor Team.
Module 3 – Transforming Team Conflict into Team Collaboration:
Highly effective managers and supervisors have the ability to transform conflict into sources of innovation and creativity. In this final session of this workshop, participants will be invited to complete an internationally accredited Conflict Styles questionnaire so that they can increase their own awareness of how they can manage and deal with conflict situations in a more effective manner.
Module 4 – Professional Coaching Skills for Managers and Supervisors:
In this opening session of the second Professional Development Workshop, the participants will be offered a practical framework for effective coaching in the workplace. The advantages of taking a coaching approach to team member development and team member empowerment will also be explored. The key skill of Active Listening will also be development as part of this Coaching session. The facilitator will give a demonstration of effective coaching in the workplace and each participant will be provided with the opportunity to practice having a coaching conversation.
Module 5 – Managing Performance through the Power of Courageous Conversations:
A supervisor’s ability to manage poor performance is critical because if left unaddressed, the poor performance is perceived to be the acceptable level of performance. The ability to to hold difficult conversations is critical to effective supervision and in this module, the participants will be provided with the latest leadership material on how to navigate their way through difficult conversations so that they achieve their desired outcome. The facilitator will demonstrate how to have a courageous conversation and will then provide each participant with the opportunity to practice having a real and challenging conversation.
Module 6 – Time Management is not the Issue …. It’s Lack of Focus on Priorities!
This final module addresses the critical need for supervisors to stay focused on the important critical few priorities and not get derailed by the constant demands of the urgent day-to-day tasks. Research has shown that organizational issues that typically get categorized as ‘Time Management’ issues can be more accurately categorized as lack of focus on the critical few key priorities. This module will show how identifying and staying focus on the critical few important business priorities resolves the vast majority of traditional time management issues. Finally, the skill of effective Decision Making will be explored as the means of delivering on the key business priorities.