itag are delighted to announce the establishment of a Customer Success Forum which aims to connect Customer Success and Customer Experience professionals.
As a relatively new discipline, we’ll be exploring thought leadership, sharing best practices and emerging trends in the Customer Success space through meetups, networking and other events
Through events we will look at emerging trends in Customer Success practices including:
- How companies are investing in Customer Success to differentiate their market offering and impact revenue.
- The alignment of product experience with customer success strategies to drive user adoption, growth and retention
- Movement towards a customer journey approach to deliver superior service interaction experiences that match users new expectations
- How Customer Success can deliver a return on investment and contribute to renewals, retention and expansion.
To find out more about becoming a forum member email info@itag.ie
Next event: The Why and How of Customer Value Journey Mapping
Hear from Customer Success professionals from Hubspot, ZenDesk, IBM, and more on Customer Value Journey Mapping!
Date: Tuesday 23rd September
Time: 10:00 – 12:00
Where: SAP, Parkmore, Galway, H91 W3P8
Register now: info@itag.ie
Event Agenda:
• How Customers identify and measure value (The Why)
• The theory behind Customer Value Journey Mapping
• CS Practitioners exchange on HOW they do CVJ mapping
• Networking with fellow Customer Success professionals.
Don’t miss this opportunity to connect and learn best practices with fellow Customer Success professionals.
