itag are delighted to announce the establishment of a Customer Success Forum which aims to connect Customer Success and Customer Experience professionals.
As a relatively new discipline, we’ll be exploring thought leadership, sharing best practices and emerging trends in the Customer Success space through meetups, networking and other events
Through events we will look at emerging trends in Customer Success practices including:
- How companies are investing in Customer Success to differentiate their market offering and impact revenue.
- The alignment of product experience with customer success strategies to drive user adoption, growth and retention
- Movement towards a customer journey approach to deliver superior service interaction experiences that match users new expectations
- How Customer Success can deliver a return on investment and contribute to renewals, retention and expansion.
To find out more about becoming a forum member email info@itag.ie
